Ray and Cindelyn Eberts : The Myths of Japanese Quality, Prentice Hall Publishers, Upper Saddle River, New Jersey

The authors argue that Japanese workers, managers and operating systems are no more nor less productive than those in the USA. The book suggests that : Japanese companies are not more advanced technologically than those in the West; poor quality is not why foreign products do not sell well in Japan; Japanese consumers are not among the world's smartest; Japanese companies do not listen to and respond well to consumers; many Japanese companies do not practice quality-management methods; the education system is not the catalyst to quality; Japanese workers are not treated better than their US equivalents; Japanese productivity is not higher than in the USA; Japanese quality principles are not particularly highly embraced; and quality does not result from the discipline of Japanese workers. Most of the arguments are solidly presented, but the logic is not always consistent.

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